Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Great location
Friendly staff
Room in need of update
Noise from highway
7.6/10
Very good
Rooms
7.4
Location
8.8
Service
7.7
Dining
6.7
Guest reviews
7.6/10
based on 20 reviews
7.1
7.1/10 based on 420 reviews
Michael
United States,
May
2024
6.6/10
The hotel has a great location, close to the city center with plenty of shops and restaurants nearby. The rooms have a nice view of the Rathaus but feel outdated with some wall stains. The service is friendly but check-in can be slow. The dining options are average, and the hotel facilities are decent.
Rooms
6.0
The rooms offer a nice view over the Rathaus and come equipped with essential amenities like a TV, minibar, and comfortable beds. However, they are stuck in the 80s and show signs of age with noticeable wall stains.
Service
7.0
The service staff are fairly friendly, although check-in process can be slow, especially when accommodating a large group arriving together.
Location
8.0
The hotel's location is worth it as it is within walking distance to the city center, surrounded by shops, supermarkets, and dining options. However, it may be noisy due to its proximity to cafes and other joints.
Dining
5.0
The dining experience is average, but can be bothersome when crowded with coach parties. There are some dining options a couple of blocks away near the subway station.
Facilities
7.0
The facilities are basic but satisfactory, making for a decent stay.
Elmer
United States,
May
2024
8.2/10
The hotel is in a central location, making it easy to access various attractions in Hannover. The rooms are average but clean, offering views of the Town Hall and the road. The service is attentive, although check-in can be slow when handling group arrivals. The dining options are fantastic with fresh and local products, but the prices might be high for room-only rates. The facilities are well-equipped, providing a comfortable stay for guests.
Rooms
7.0
The rooms are average but clean, facing the Town Hall and the road, with the added benefit of a bigger corner room connected to a regular double room with a balcony.
Service
8.0
The service is great and helpful, although check-in can be slow especially when a group arrives together. The staff are fairly friendly but efficient.
Location
9.0
The location is fantastic, close to the center yet away from the crowded areas. It's within walking distance to the main attractions, offering convenience for exploring Hannover.
Dining
8.0
The dining experience offers fresh and local products, catering to different preferences. However, it might be crowded during peak times and slightly expensive for room-only rates.
Facilities
9.0
The facilities are well-equipped and provide a comfortable stay for guests with various amenities available.
Craig
United States,
May
2024
6.6/10
I had a mixed experience at the hotel. On the positive side, the room was spacious and had a wonderful view of the Town Hall. However, the service was below par with unhelpful staff. The location was convenient with easy access to the city center but the pricing felt a bit high for what was provided. The dining options were satisfactory, and the facilities were decent.
Rooms
8.0
My room was spacious and had a wonderful view of the Town Hall.
Service
5.0
The service from the staff was below expectations, they were not very helpful.
Location
7.0
The location was convenient with easy access to the city center.
Dining
7.0
The dining options were satisfactory.
Facilities
6.0
The facilities were decent but nothing extraordinary.
Sydney
United Kingdom,
April
2024
7.4/10
The hotel's location is perfect, right across from the beautiful Town Hall with easy access to the Old Town, train station, and Opera House. The rooms, although in need of an update, provide a mix of freezing nights and potential heat in summer. The service, especially from the Dining Room Staff, is friendly and accommodating, but there were issues with the heating system. Dining options varied in quality, offering a good selection for breakfast, but with occasional shortcomings like un-replenished items. The hotel boasts a central location but is affected by noise from the busy highway nearby.
Rooms
6.0
The rooms are very tired and in need of an update, with temperature issues fluctuating between freezing nights and potential heat in the summer.
Service
7.0
The service was friendly and accommodating, particularly from the Dining Room Staff, but there were issues with the heating system in the room.
Location
9.0
The location is perfect, right across from the beautiful Town Hall with easy access to key attractions in Hannover, making it a convenient choice for visitors.
Dining
8.0
The dining experience offered a good standard with a varied selection for breakfast, catering to different preferences, but occasional lapses in replenishing items were noted.
Facilities
7.0
The facilities are decent overall but could benefit from updates and improvements to enhance the guest experience.
Great location
Room in need of update
Bradley
United Kingdom,
April
2024
9.0/10
My stay at the hotel was fantastic. The rooms were larger than usual and very comfortable, and the friendly staff catered to my needs. The location was perfect, right across from the Rathaus clock and close to the town center. The dining options were great, with a variety of dishes available, and the facilities were top-notch.
Rooms
9.0
The rooms were larger than usual and very comfortable, directly opposite the Rathaus clock and connected to a bigger corner room with a balcony.
Service
9.0
The reception staff was extremely helpful, going out of their way for me even with a few clients waiting during a personal conversation on the phone.
Location
10.0
The hotel's location is perfect, right across the street from the beautiful Town Hall and within easy walking distance to the Old Town, train station, and Opera House. It's a short walk to downtown Hannover, surrounded by shops, supermarkets, pubs, and restaurants.
Dining
8.0
The dining experience was adequate, offering a great selection of cold and hot dishes, beverages, and fresh salads. However, there were some issues when another group was present, as items were not promptly replaced.
Facilities
9.0
The facilities were excellent, especially the hotel's connection to a bigger corner room with a balcony and the proximity to the subway station.
Tom
United States,
April
2024
7.4/10
I was delighted with my stay at the hotel. The location is superb, situated right across the street from the Old Markthalle and near the Old City Hall, providing a lovely setting for exploration. The view from the front side rooms, with a perspective of the Rathaus, was a highlight. However, the room's dated decor and worn-out bathroom elements were a bit disappointing. The service was welcoming, with friendly and multilingual staff. The dining experience was varied, with some great options and others that were less appealing. Overall, a comfortable stay with some areas that could use improvement.
Rooms
7.0
The rooms, especially those facing the front side with views of the Rathaus, were comfortable and had a good view. However, the dated decor and worn-out bathroom elements were noticeable.
Service
9.0
The staff was very friendly and welcoming, making me feel at ease and well taken care of during my stay.
Location
8.0
The hotel's location is excellent, just a short walk from the central train station and close to the historical downtown of Hannover, providing easy access to key attractions.
Dining
6.0
The dining options were varied, with some satisfying choices but also some less appetizing selections. Overall, a decent experience but with room for improvement.
Facilities
7.0
The facilities at the hotel were adequate, providing what I needed for a comfortable stay but lacking any standout amenities.
Jake
United States,
March
2024
8.0/10
I had a wonderful stay at the hotel with a fantastic view of the new town hall. The rooms were clean and comfortable, and though there was some chiming from a distant church, it added to the charm without being too loud. The service was very discreet and efficient, making me feel well taken care of. The location was ideal, just opposite the Town Hall in central Hannover, providing easy access to shops and restaurants. However, the dining experience was average, especially when the restaurant was crowded with coach parties. The facilities were great, offering everything I needed for a comfortable stay.
Rooms
8.0
The rooms have a fantastic view of the new town hall and are clean and comfortable.
Service
9.0
The service was very discreet and efficient, making me feel well taken care of.
Location
9.0
The location is great, just opposite the Town Hall in central Hannover with easy access to shops and restaurants.
Dining
6.0
The dining experience was just correct, nothing extraordinary.
Facilities
8.0
The facilities provided everything I needed for a comfortable stay.
William
United States,
March
2024
7.0/10
My stay at the hotel was pleasant overall. The rooms, although in need of a makeover, were spacious and clean with a lovely view of the town hall. The service was friendly, although there were minor delays due to personal conversations. The location couldn't have been better, right across from the beautiful Town Hall and within walking distance to major attractions. The dining options were decent but could be inconsistent. The facilities were adequate, offering what was needed for a comfortable stay.
Rooms
7.0
The rooms, while dated, were clean and comfy, with a great view of the town hall.
Service
6.0
The staff were generally friendly, but there were slight delays due to personal conversations.
Location
9.0
The location was ideal, right across from the beautiful Town Hall and within easy reach of key landmarks.
Dining
6.0
The dining experience was acceptable, but can be inconsistent when crowds are present.
Facilities
7.0
The facilities met basic needs for a comfortable stay.
Ronnie
United Kingdom,
December
2023
7.2/10
The hotel is centrally located, close to the town hall and a bustling area with shops and restaurants. The rooms, although in need of renovation, were spacious, clean, and provided a warm sanctuary from the freezing temperatures outside. The service, while friendly, could be more attentive at times. The dining options, though varied and of good quality, were on the pricier side. The location is ideal for exploring the city and attending events, but some areas require improvement to enhance the overall experience.
Rooms
7.0
The rooms were spacious, clean, and warm, which was excellent given the cold weather outside, but some areas need renovation.
Service
6.0
The staff were friendly overall but lacked a bit in attentiveness.
Location
9.0
The hotel is conveniently situated near the town hall, surrounded by shops, supermarkets, and restaurants, making it a great hub for exploring the city.
Dining
7.0
The dining offerings were of good quality but slightly pricey.
Facilities
7.0
The hotel offers standard facilities, but some areas could use enhancement.
great location
dated rooms
Lawrence
United States,
December
2023
7.8/10
I had a wonderful stay at this hotel! The location is superb, right across from the beautiful Town Hall in central Hannover. The rooms were clean, comfortable, and quiet despite overlooking the main road. The staff were very friendly and helpful, making my experience even more enjoyable. However, I felt the breakfast was a bit overpriced for what was offered.
Rooms
8.0
The rooms had a very good view, especially those facing the front with views of the Rathaus. Plenty of storage space with lots of drawers, which was convenient for my four-day stay.
Service
9.0
The service was very friendly and efficient, making me feel welcomed back after the renovations. Their helpful attitude made my stay even better.
Location
9.0
The location is perfect, just opposite the Town Hall in central Hannover. It's a great base with shops, supermarkets, and restaurants nearby, making it convenient for everything I needed.
Dining
6.0
The breakfast seemed a bit pricey for what was provided.
Facilities
7.0
The facilities were good overall, but nothing extraordinary to highlight. They met my basic needs during my stay.
Great location
Pricey breakfast
Frederick
United Kingdom,
December
2023
8.6/10
I had a wonderful stay at the hotel. The rooms were clean and comfortable, and the location was perfect, right across from the beautiful Town Hall. The staff was friendly and always ready to assist. However, the dining experience could get crowded when there were many guests, and some items needed to be replenished more promptly.
Rooms
8.0
The rooms were cozy, with a wonderful view of the Town Hall opposite. Although it got a bit chilly at night in late October, the large windows offered a great view.
Service
9.0
The staff was helpful, friendly, and multi-lingual, always available within a few minutes to assist with anything I needed.
Location
10.0
The location was perfect, just a short walk to downtown Hannover and with easy access to shops, restaurants, and public transportation. The view of the Town Hall was grand.
Dining
7.0
The dining experience was good overall, with a decent selection. However, it could get crowded when there were many guests, and some items needed to be replenished more promptly.
Facilities
9.0
The facilities were well-maintained and convenient, making my stay very comfortable.
Stuart
United Kingdom,
October
2023
7.2/10
I had a pleasant stay at the hotel with clean and comfortable rooms and extremely helpful staff, although some areas need urgent upgrading. The location was perfect, right across the street from the beautiful Town Hall and within easy walking distance to the Old Town, train station, and Opera House. The dining experience was quite good, but there were some lapses in service when busy. Overall, a decent hotel with great potential.
Rooms
8.0
The rooms were spotlessly clean and pretty much a standard room for this type of hotel, clean and comfortable.
Service
7.0
The staff was extremely helpful, going out of their way for me.
Location
9.0
I loved the location, right across the street from the beautiful Town Hall and an easy walk to the Old Town, train station, and Opera House.
Dining
6.0
The dining was adequate, although there were some issues when the restaurant was busy.
Facilities
6.0
The facilities need urgent upgrading but have potential.
great location
need upgrading
David
United States,
September
2023
8.6/10
I loved my stay at the hotel! The rooms were spacious, clean, and had a great view of the beautiful town hall. The service was extremely friendly and accommodating, especially the Dining Room Staff. The location was perfect, right across the street from the Town Hall and within easy walking distance of the Old Town, train station, and Opera House. The dining experience was more than enough, but a bit pricey at €20 per person. Overall, a fantastic choice for my trip.
Rooms
9.0
The rooms were large, clean, and had plenty of drawers for storage space, which was important for our four-day stay. They were spacious, clean, and warm.
Service
9.0
The staff was extremely helpful, going out of their way to assist me. They were friendly overall.
Location
10.0
The hotel's location couldn't be better, right across the street from the beautiful Town Hall and close to major shops, making it convenient for exploring the city.
Dining
7.0
The dining experience was adequate, although when there was another group, items were not replenished without asking. The cold meats were a highlight.
Facilities
8.0
The facilities were good with everything I needed for a comfortable stay.
Steven
United States,
August
2023
6.6/10
I stayed at this hotel, and it was a mixed experience. The rooms were spacious and comfortable, but they definitely need some renovation as they looked pretty old with stains on the walls. The service, especially at the reception desk, was friendly, although check-in could be slow if a group arrives together. The location was convenient, just a short walk to downtown Hannover, but the noise from the Town Hall Clock could disturb your sleep. The dining experience had good breakfast options, but the standard seemed a bit tired and mediocre. The facilities were decent, but the parking fee was quite steep at 18 Euros for 24 hours.
Rooms
6.0
The rooms were pretty old and had stains on the walls.
Service
7.0
The service was friendly, especially at the reception desk.
Location
7.0
The location is convenient, just a short walk to downtown Hannover, but noise from the Town Hall Clock can disrupt your sleep.
Dining
6.0
The dining offered good breakfast choices but felt a bit tired and mediocre.
Facilities
7.0
The facilities were decent overall.
Convenient location
Room conditions
F.
United States,
July
2023
7.8/10
The hotel has a stunning view of the old Town Hall from the front-facing rooms, which is truly unforgettable. However, these rooms can get uncomfortably hot and stuffy. The location is excellent, within walking distance of the center but still away from the crowds. The dining options offer a great selection of dishes, though the price might be a bit high. Overall, a beautiful location with some room for improvement in room comfort and dining prices.
Rooms
7.0
The front-facing rooms with views of the Rathaus are perfectly beautiful but can be uncomfortably hot, stuffy, and airless.
Service
8.0
The service was very accommodating and friendly, especially the Dining Room Staff.
Location
9.0
The location is excellent, very close to the city center and not too far from the Messe exhibition center.
Dining
7.0
The dining experience offers a great selection of cold and hot dishes, beverages, and fruit, but the value at 20 Euros per person may seem a bit high.
Facilities
8.0
The facilities in the big glass building offer huge Wursts and superb steaks but could improve on pricing.